Frequently Asked Questions
Everything you need to know about your GORAL experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
How can I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, with original tags attached. To initiate a return, please visit our Returns Portal and enter your order number.
Which payment methods do you accept?
GORAL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
How do I ensure I choose the correct size?
Detailed size charts are available on every product page. We recommend measuring yourself and comparing it to our guide, as our fit is designed to be true to size.
Where are GORAL products manufactured?
Quality is our priority. Our collections are ethically manufactured in certified facilities that prioritize sustainable practices and fair labor conditions.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.